Politique de remboursement

Peace of Mind with Our Return Policy

At Jessica Carlson, we want you to be completely satisfied with your purchase. 

Here's a breakdown:

  • We offer a full 30-Day Money-Back Guarantee 
  • Generous 90 Day Return Window with an extension of up to 110 Days after marked delivery for orders made from Nov 10, 2025 and Nov 10, 2026.

How to Make a Return:

  1. Contact Us: If you'd like to return an eligible item, please email us within 30 days of marked delivery with the subject line "REFUND". Our email address is support@jessicacarlson.ca
  2. Return Shipping: We will provide a return shipping address. Please note that you will be responsible for covering the cost of return shipping, unless the reason for the return is due to our error.
  3. Refund Processing: Once we receive the returned item in its original new condition, we will process a full refund for the purchase price within 5 business days. Please note it may take two to ten business days for Shopify Payments, your credit card or bank company to process the refund amount. The average amount of time it takes is two business days.
  4. Return Window: 90 days after marked delivery. If you would like to request an extension please let us know and email support@jessicacarlson.ca 

Additional Notes:

  • This policy applies to all purchases made on our website, JessicaCarlson.ca
  • Orders between Nov 10, 2025 and Nov 10, 2026 have an extension return window of 110 days after marked delivery. 
  • Restocking fees: No cost
  • Exchanges: Not accepted
  • Return Label: Customer Responsibility (we provide the return address)
  • Return method: At a drop-off location or by mail

  • For any questions regarding our return policy, please don't hesitate to contact us at support@jessicacarlson.ca

We're here to help! Our friendly customer service team is always happy to assist you with any questions or concerns you may have.

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CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already been shipped then the item can no longer be cancelled. Please email support@jessicacarlson.ca All you need to do is send us an email with the subject line "CANCEL". 

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@jessicacarlson.ca If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. That is why we accept returns for both defective and non-defective products.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge or a full refund if requested.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours ♡