Politique d’expédition

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1 - 5 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME? 

We offer Free Expedited Shipping On Orders of $150 from our warehouse. The average transit time is approximately 12-16 days from order to delivery, with most orders arriving in the United States, Canada or Europe in two weeks. 

There are circumstances that are out of control (natural disasters, holidays, weather, strikes, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. 

When you receive your tracking number, if you need help tracking your order, we'll be happy to help you. Contact us via email with the subject line "TRACKING" at support@jessicacarlson.ca and we'll check everything out. 
Thank you for your order; enjoy!

CAN I CANCEL MY ORDER? If your item has not already been shipped, you are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. 
Simply email support@jessicacarlson.ca with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@jessicacarlson.ca If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge or refund upon request.

Peace of Mind with Our Return Policy

At Jessica Carlson, we want you to be completely satisfied with your purchase. 

Here's a breakdown:

  • We offer a full 30-Day Money-Back Guarantee 
  • Generous 90 Day Return Window with an extension of up to 110 Days after marked delivery for orders made from Nov 10, 2025 and Nov 10, 2026.

How to Make a Return:

  1. Contact Us: If you'd like to return an eligible item, please email us within 30 days of marked delivery with the subject line "REFUND". Our email address is support@jessicacarlson.ca
  2. Return Shipping: We will provide a return shipping address. Please note that you will be responsible for covering the cost of return shipping, unless the reason for the return is due to our error.
  3. Refund Processing: Once we receive the returned item in its original new condition, we will process a full refund for the purchase price within 5 business days. Please note it may take two to ten business days for Shopify Payments, your credit card or bank company to process the refund amount. The average amount of time it takes is two business days.
  4. Return Window: 90 days after marked delivery. If you would like to request an extension please let us know and email support@jessicacarlson.ca 

Additional Notes:

  • This policy applies to all purchases made on our website, JessicaCarlson.ca
  • Orders between Nov 10, 2025 and Nov 10, 2026 have an extension return window of 110 days after marked delivery. 
  • Restocking fees: No cost
  • Exchanges: Not accepted
  • Return Label: Customer Responsibility (we provide the return address)
  • Return method: At a drop-off location or by mail
  • For any questions regarding our return policy, please don't hesitate to contact us at support@jessicacarlson.ca

We're here to help! Our friendly customer service team is always happy to assist you with any questions or concerns you may have.

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I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours ♡